Onsite Contract Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Help Desk Level 1 Support role! This is a 3 month contract opportunity with potential for hire and will be onsite in Buffalo, New York.

This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing :

• Provide first level IT support for all end-users via telephone, email or chat.
• Escalate calls when appropriate. Writes concise, informative service tickets.
• Follow up on all tickets in a timely manner and pursues issues through to resolution.
• Add users and setting up new accounts in various systems and applications.
• Image machines and ensuring they are properly configured for use.
• Handle password resets and providing technical support for user authentication.

What You'll Need to Have :

• Experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
• Experience managing mobile devices such as iPhones and iPads, including setup and troubleshooting.
• Proficiency in Windows operating systems and Office 365 administration.

Pay Range : $21-$25 / hr

Questions about any of our jobs? Email us at recruiting@lhtservices.com

View all of our open jobs here : jobs.lhtservices.com

Last updated : 2024-04-28